Q: How do I order this as a gift?
A: Under the shipping address, please input the recipient's name, address, and phone number. Once you hit the payment page, please select "use a different billing address" and input your own details there.
Q: Since this is a gift, can I include a note in my order?
A: Yes you may! Once you add an item to your cart, there is an option for you to add a note to your order.
Q: Can I put multiple locations for a single order?
A: No, each order can only be delivered to one address. If you are shopping for people at different addresses, please place separate orders for each address. A delivery fee will be charged on each order, except for individual orders valued above S$150.
Q: Can I select pickup instead of delivery?
A: Yes you may. There are no shipping charges for pickup orders. Collection is at Live Twice (18 Bukit Pasoh Road, Singapore 089832), and collection hours are between 6pm to 9pm on Mon, Wed to Sun (closed Tue).
Q: Do you delivery internationally?
A: Currently, we only deliver in Singapore. We do not deliver overseas at this time.
Q: How much is shipping?
A: Shipping is a flat rate of $15 (before GST) for next-day delivery. Enjoy free shipping for orders above $200.
Q: When can I expect my delivery?
A: For same-day delivery, please order before 3pm. For orders placed after 3pm, you will receive your order on the next delivery day. We do not deliver on Sundays and public holidays.
Q: What time do you deliver?
A: Deliveries are from Mondays to Saturdays, 11am to 8pm, not including public holidays.
Q: Can I specify the date/time of delivery?
A: As we work with a third party logistics provider, we are not able to accommodate specific dates and times of delivery.
Q: Am I able to track my order?
A: At this time, you won't be able to track your order. However, our delivery staff will contact you once they reach the location. Please ensure you give accurate contact details.
Q: Must the recipient be present to receive the order?
A: Upon arrival, our driver will give the recipient/sender a call. As long as the recipient/sender is agreeable, the driver can leave the item at the door. In the event the recipient/sender is not responsive, redelivery the next day will be charged at $15 (before GST) per trip.
Q: I am buying this as a gift, are you able to remove the receipt?
A: Yes, all orders do not show prices/receipts.
Q: Do you sell gift cards?
A: At the moment, we do not sell gift cards.
Q: I am interested in making a corporate/bulk order.
A: Please email us with your enquiry at email@example.com
Q: Do the bottled cocktails come with garnish?
A: No, our bartenders have created the cocktail recipes in such a way that it tastes great on its own and garnishes are not necessary.
Q: How should I store PONY bottles?
A: PONY cocktails are shelf stable, and can be stored at room temperature. They are best refrigerated before serving, except for the Sakura Martini which should be kept very cold in the freezer. After opening, PONY cocktails should be treated like you would an open bottle of wine.
Q: I'd like to cancel my order, can I do so?
A: All sales are final. However, if you need to amend your order, please contact us at firstname.lastname@example.org.
Q: What is your refunds/returns policy?
A: In the event the item is delivered in error or defective (i.e. cracked bottle, broken seal), the customer may request a replacement within 24 hours of receiving their order.
Q: I've changed my mind and would like to select a different item, can I do so?
A: Please contact us at email@example.com if you need to amend your order. However, do note that once you receive a fulfilment email meaning your order is out for delivery, you can no longer amend your order. If you would like to exchange an item for another, please let us know within 24 hours of receiving your order. The customer will bear the pickup and redelivery fee ($15 before GST each way), and the difference in price if the new item is of a higher value. We will refund the difference if the new item is of a lower value.