FAQs
Pickup/Delivery
Q: Can I purchase bottles online for pick up?
A: Currently we do not offer pickup in stores, and cocktails may only be purchased in-store.
Q: Do you offer delivery services locally or internationally?
A: Currently, we do not offer online orders or delivery services for our bottled cocktails.
Q: I am buying this as a gift, are you able to remove the receipt?
A: Yes, all orders do not show prices/receipts.
Product/offering enquiries
Q: Do you sell gift cards?
A: At the moment, we do not sell gift cards.
Q: I am interested in making a corporate/bulk order.
A: Please email us with your enquiry at info@ponycocktails.com
Q: Do the bottled cocktails come with garnish?
A: No, our bartenders have created the cocktail recipes in such a way that it tastes great on its own and garnishes are not necessary.
Q: How should I store PONY bottles?
A: PONY cocktails are shelf stable, and can be stored at room temperature. They are best refrigerated before serving, except for the Sakura Martini which should be kept very cold in the freezer. After opening, PONY cocktails should be treated like you would an open bottle of wine.
Refunds/returns
Q: I'd like to refund my purchase, can I do so?
A: All sales are final. However, if there are issues with your purchase, please contact us at info@ponycocktails.com.
Q: What is your refunds/returns policy?
A: In the event the item is defective (i.e. cracked bottle, broken seal), the customer may request a replacement within 24 hours of receiving their cocktails.